服务与支持

 


顾客服务

TC通信承诺与顾客间建立长期合作关系, 为了实践这个承诺, 我们提供完整而全面性的服务, 包括:

  • 技术支持
  • 应用支持
  • 产品培训
  • 疑难排解
  • 协助安装

顾客服务电话: 949-852-1973,  服务时间: 上午 7:00 下午 5:00  (美国加州时间).

顾客服务电话: 886-2-8692-6968,  服务时间: 上午 9:00 下午 6:00  (台湾时间).(中文&英文)

技术支持

TC 通信公司总部位于美国加州,欧文. 提供全面性技术支持, 可接受使用英语,西班牙语及中文咨询. 技术支持包括提供协助设施规划及疑难排除. 如查明故障情形, TC通信将提供先遣产品替换服务, 以确保顾客的网络能持续不断的运作..

如何订货

订购TC通信产品直接向美国总部制造商采购或透过位于世界各地的经销商 ,代理商. 代表TC通信的代理经销商分布于: 澳洲,加拿大, 台湾, 芬兰, 法国, 德国, 日本, 墨西哥, 纽西兰, 波兰, 南美洲, 南韩, 瑞典和英国.

联系我们:
 
电话: (949)852-1972, 传真: (949)852-1948
 
服务热线: (800)569-4736 (domestic), 企业邮箱: sales@tccomm.com

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保固声明

TC 通信公司于200211以后出货之产品,皆保固5. 200211前出货之产品,保固2.

下载保固声明 PDF格式: 保固声明


关于TC通信

    

关于TC通信

概要

1992年成立以来,TC通信公司致力于设计和制造最通用和最可靠的光纤通信产品,能够满足全世界工业、军队、政府和商业客户的严格要求。

经过16年的发展,TC通信公司跻身世界领先的光纤通信设备制造商之列,万名以上满意客户证实了公司的非凡业绩。

由于业务不断增长,公司总部几易其址,最终在200611月落户加利福尼亚欧文,占地面积达5万平方英尺。总部具备大规模生产和试验区,包括宽敞的气候实验室。

TC通信公司的产品百分之百在环境试验室中循环和现场测试,以确保部件在船运之前都能够正常运行。TC通信公司完全相信此句格言:“全面的出厂检验增加一个小时,现场无故障运行就会增加好多年”。

为了自主完成下列愿景和使命,TC通信司一直保持作为私人控股公司:

愿景

努力成为最可靠的光通信设备设计和制造商

使命

·         日臻完善,达到超群绝伦

·         通过最优性价比,开展竞争

·         秉承诺言,积极执行,提高质量,珍惜合作关系


技术演进

对于时分复用(TDM )和互联网协议(IP)技术,TC通信公司拥有强大的模拟和数字设计能力,其产品线涉及光纤通信的完整系列。 这些产品解决了各种各样的用户需要,从提供各种各样串行、以太网或话音接口的简单的单信道光纤调制解调器,到最复杂的多信道、双主机、自愈、冗余光纤环路多路复用设备,以及最新的旗舰产品 JumboSwitch 系列,经久耐用的千兆比特以太网多服务接入平台。

JumboSwitch 产品系列能够连接自动化通信网络使用的所有接口,为冗余的光纤千兆比特以太网骨干提供了方便的上下电路能力。您将感受到,它为解决网络设计工程师当前面临的复杂通信问题提供了最简单和最佳的方案。

经过多年的发展,TC通信公司目前生产50多种不同的光纤通信产品,这些产品成功地应用在世界各地。这些产品为客户提供了许多的光纤解决方案,可划分为下列产品线。

·   光纤以太网交换机媒体转换器

·   光纤调制解调器和多路复用器

·   快速恢复自愈冗余光纤多路复用器/交换机

·   电话/专线/内部通信扩展器

·   从低比特率到高比特率各种各样的模变换器

·   多业务接入平台(MSAP)系列


市场

TC通信公司的产品在世界范围广泛安装和运行,包括从寒冷的加拿大北部地区,到炽热的阿拉伯沙漠以及南非的最南部省份,其应用领域如下:

·   公用事业、炼油厂、管道以及水处理厂

·   运输(铁路、地铁高速运输、桥梁等等)

·   电信服务供应商

·   航空航天、政府以及军事基地

·   大学校园

品质

TC通信公司承诺设计和制造优质产品。 TC通信公司获得了ISO 9001:2000 认证,即是这一承诺的例证。公司的工程和生产部门配备了大规模现场测试设备,以验证所有产品均超过相关的行业和环境规范。

TC公司的所有产品在设计时心系用户,即:安装容易、自测试、功耗低、元件数量少、平均故障间隔时间长EPROM可置换或更新。

TC公司的产品在船运之前都通过“实际工作温度”测试 (不同于任选产品作为统计测试) 每个单元都连接一个工作的误码率测试器,以确保无差错运行,而在24小时测试期恒温箱的温度在-40ºC80ºC之间循环。

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常见问题

: TC 通信有提供单模光纤设备吗?
: 是的. TC 通信提供每项产品单模光纤版本.

: 我需要何种光纤的类型或尺寸?
: TC通信生产所有类型和尺寸的光纤产品. 因为光纤的类型和尺寸可能ˇ影响传输距离, 因此在采购串联性设备之前,务必先确定您的光纤类型和尺寸.

: 假如我需要一个特别的产品规格, TC 通信能依我特殊的规格做修改吗?
: 是的. 在许多情况下, TC通信能修改连接器, 增加耗损预算(Loss Budget),. 来符合顾客的需求. 各个情况必须单独的被审查客制化的可行性通常取决于多少工程时数及订购数量的大小.

: TC 有提供保护涂层吗?
: 是的. 保护涂层,防护硅树脂涂层, 是典型应用在印刷电路板(PCB)的表面它能保护电路免受各种各样的潜在恶劣元素所侵蚀, 包括尘土, 腐蚀, 湿气, 霉菌,.

: 什么是耗损预算(Loss Budget)?
: 光经由光纤设备发射端到接收端之间差异值,即为光的耗损预算.

: 我应该使用何种光纤连接器? 
: ST 连接器是最常应用在通信上.

: 我须要提供哪些讯息数据给TC 通信,才能确定我应用的设备类型是正确且符合需求的? 
: 以下有典型的13个基本问题需要回答:

(1) 何种系统拓朴结构 ? (例如. 点对点, 串联式, 环状, 自愈型环状...)

(2) 何种 TC 通信设备 (例如. 调制解调器, 多任务器, 交换器, 收发器...)

(3) 何种光纤? (例如. 多模光纤 850nm, 1300nm; 单模光纤 1300nm, 1550nm...)

(4) 何种连接器类型? (例如. ST, FC, SC, SMA...)

(5) 设备之间需要多少光纤? (例如. One - Simplex Transmission; One - Duplex Transmission; Two - Duplex Transmission; Three/RGB...)

(6) 二个设备互相连接之间有多少距离? (例如. 2 公里, 20 公里...)

(7) 何种电接口类型? (例如. RS-232, RS-366, RS-422, RS-449, RS-485 2-wire or 4-wire, RS-530, V.35, T1, E1, AUI, UTP/10BaseT, BNC/10Base2, Audio - 600 ohm, Video...)

(8) 何种运作基准 (clock type)类型? (例如. Asynchronous; Synchronous - Internal or External Clock...)

(9) 何种信号控制? (例如. RTS, CTS, DSR, DTR, CD...)

(10) 何种设备类型? (例如. DTE or DCE)

(11) 您要求多少传输率? (例如. 19.2 Kbps, 56 Kbps, 1.544 Mbps...)

(12) 您要求多少光耗损预算 (loss budget)? (合计连接器耗损及加上一个指定的光纤连结安全限度 [3dB]). 典型的光损预算是 17dB, 20dB, 25dB...)

(13) 何种电源? (例如. 12VDC, 24VDC, -48VDC, 115VAC, 230 VAC...)

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光纤专用词汇

ANSI - (American National Standard Institute). Voluntary U.S. industry association organized to develop standards.

ANSI X3T9 - Commonly referred to as FDDI. A local area network protocol that operates at 100Mbps.

Asynchronous - Having a variable time interval between successive data or information in the form of characters, operations, events. Transmission in which the data or information is individually synchronized or timed usually by start and stop bits (S/S).

ATM - Acronym for Asynchronous Transfer Mode, a high performance networking technology based on the switching of fixed length, 53 byte cells. ATM switching supports the switching of voice, video, and data; also supports isochronous communication.

Attenuation - A general term describing the loss of power between two points, measured in decibels per kilometer (dB/km) at a specified wavelength (nm).

Backbone Network - A main or high speed transmission facility or medium usually designed to connect lower speed channels or clusters of terminals. May describe common carrier main transmission path.

Bandwidth - A range of frequencies available for signaling; the differences between the highest and lowest frequencies of a band are expressed in (Hz).

BPV - Acronym for Bi-Polar Violation.

Bridge - A device used to connect two separate LANs or used to divide a large LAN into smaller LANs. Each LAN acts as its own LAN, but uses a bridge device to communicate from one LAN to another.

B-ISDN (Broadband ISDN) - A network standard from the CCITT and ANSI committee. It supports voice, data and video in the same network.

Bus - Path or channel, usually electrical, with one or more conductors, where all devices are able to receive all transmissions at the same time.

CCITT - Acronym for Consultative Committee, International Telephone and Telegraph. An international standards body responsible for setting international communications standards that allow interoperability among telephony and data communications equipment.

CD (DCD) - Acronym for Carrier Detect (Detect Carrier Detect).

CDDI - The use of unshielded or shielded twisted pair cable to transmit the FDDI signal.

CO (Central Office) - The local telephone company switch that terminates subscribers’ lines for switching and connecting to the public network.

CSMA/CD (Carrier Sense Multiple Access with Collision Detection) - Access protocol for Ethernet.

Counter-Rotating Ring - Aka. Self-Healing Ring; has two physical transmission lines or rings with transmitting and receiving signals in each ring traveling in opposite directions. If the line or a device along the ring fails, the ring re-anneals by bypassing the device and or line and forms with the other ring to form a new single ring.

Crosstalk - The unwanted transfer of energy from the disturbing circuit to another called the disturbed circuit. Usually from an adjacent analog channel.

CSU - Acronym for Channel Service Unit, a device furnished as an integral part of a digital access line where a user wishes to supply the bipolar signals. It provides the network with protection against user side electrical anomalies such as surges, and provides the user with network clocking.

CTS - Acronym for Clear To Send.

DCE - Acronym for Data Communication Equipment, aka. Data Circuit-Terminating Equipment.

DCR - Acronym for Data Communication Ready.

Dispersion - The spreading of light pulses that takes place in multimode fiber optic transmission. Dispersion limits the potential transmission distance because the spread out light pulses reach the destination at different times making the signal unreadable.

DS1 - Digital Signal, Level 1 is the North American data rate used for T1 carriers. It operates at 1.544Mbps and supports 24 phone lines.

DS2 - Digital Signal, Level 2 is the North American data rate used for T2 carriers. It operates at 6.312 Mbps and supports four T1 lines or 96 phone calls

DS3 - Digital signal, Level 3 is the North American data rate used for T3 carriers. It operates at 44.736 Mbps and supports 28 T1 lines.

DSU - Acronym for Data Service Unit, a DCE used with digital communications circuits to provide digital data services interface. Located on the users premises, the DSU interfaces directly with the DTE, and provides loop equalization, remote and local test capabilities, and the logic and timing necessary to provide a standard EIA/TIA or CCITT interface. Converts signals between those used at the DTE's serial interface and bipolar signals used on the digital network. Also Network Terminal Unit (NTU).

DTE - Acronym for Data Terminating or Data Terminal Equipment.

DTR - Acronym for Data Terminal Ready.

E1 - The European standard for high speed, point to point transmission operating at 2.048 Mbps and defines 64 Kbps sub-channels.

EIA - Acronym for Electronic Industries Association. EIA, a standards body, has a set of standards which includes data communications and interface standards among others.

EMI - Acronym for Electro-Magnetic Interference.

Ethernet - Product name for one of the first popular LAN technologies, later standardized as IEEE 802.3.

FEP - Stands for Front End Processor. It is an IBM communication controller that routes traffic to and from cluster controllers.

Fiber Optic Cable - Thin filaments of glass or other transparent material sheathed in an insulator through which a light beam may be transmitted for long distances by means of multiple internal reflections. A waveguide used to transmit digital information.

FDDI - Acronym for Fiber Distributed Data Interface, is a shared medium, ring topology LAN that operates at 100 Mbps. It is ANSI standard X3T9.5, using fiber optic cable as the medium.

Flow Control - A method for a receiver to control the information flow from a transmitter. It eliminates data overflow at the receiver.

FPGA - Acronym for Field Programmable Gate Array.

Full Duplex - A communication method where both ends can transmit and receive simultaneously.

Half Duplex - A communication method where one end transmits while the other end receives, then reverses the process.

Hub - A device for local area networks (LANs) that is used to interconnect multiple devices over an internal bus.

Jitter - Aka. phase jitter, caused by power line harmonics and perceived in the form of minor phase
changes.

LAN - A local area network is a group of PCs connected over a common medium within a building.

MAC - (Medium Access Control) - A designated hardware address for each device on a LAN or MAN. This address is burnt into The network interface card (NIC) by its manufacturer.

MAN - A metropolitan area network is a group of PCs connected over a common medium within a campus environment or the same city.

Multi-Drop Line - Aka. Multipoint Line, a data link supporting multiple DTE connections, usually with one DTE controlling the link by polling the other DTEs for input and addressing output to the other DTEs. Utilizing frequency division or statistical MUX, a multipoint line can support multiple independent point-to-point channels.

Multimode fiber - An optical fiber that supports more than one propagating mode of light propagation.

Multiplexer - Aka. or Multiplexor or Mux,. A device using several communications channels at the same time, transmits and receives messages and controls communications lines, may be a microprocessor.

NA - Acronym for Numerical Aperture.

Node - A network-connected device, such as a server or PC.

OC1 - Optical Carrier Signal Level 1 refers to SONET data transmission at 51.840Mbps.

OC3 - Acronym for Optical Carrier 3, a transmission rate standard for fiber optic telephony or data communications circuits. OC3 operates at 155 Mbps speed and is part of the SONET hierarchy.

OC12 - Optical Carrier Signal Level 12 refers to SONET data transmission at 622.080Mbps.

Order Wire - Voice channel used to communicate between two locations.

OSI - (Open Data Interconnection Reference Model) - This is the International Standards Organization (ISO) model of how data communications systems can be interconnected. Communication is partitioned into seven function layers. Each layer builds on the services provided by those under it.

Packet - A grouping of data, usually consisting of data and an address header prior to being sent over a network.

PBX - Acronym for Private Branch Exchange, is a small private version of a phone company's larger central switching office.

PCM - Acronym for Pulse-Coded Modulation, a means of converting analog to digital form.

Point-of Presence (POP) - The physical access location within a specific location of the long distance or common carrier.

Polling - The method used for terminal to controller communications. The controller systematically asks for each terminal if it needs to transmit to the controller.

Protocol - A set of rules for data communication. All devices communicating together must adhere to the same rules.

RING - Path or channel; usually electrical, where devices along the path receive transmissions sequentially
from one device to the next along the ring.

Router - Similar to a bridge but provides more complex and flexible networking support. It usually also supports WANs.

RS-232 - An interface used between DTE and DCE employing serial binary data interchange, defined by EIA, aka. EIA-232. Similar to standard V.24 of CCITT.

RS-422 - Standard defined by EIA, aka. EIA-422. Deals with the electrical characteristics of balanced voltage digital interface circuits. Similar to standard V.11 of CCITT.

RS-423 - Standard defined by EIA, aka. EIA 423. Deals with electrical characteristics of unbalanced voltage digital interface circuits. Similar to standard V.10 of CCITT.

RS-449 - Standard defined by EIA, aka. EIA-449. Deals with general-purpose 37- and 9-position interface for data terminal equipment and data circuit-terminating equipment employing serial binary data interchange.

RS-485 - Standard defined by EIA, aka. EIA-485. Standard for electrical characteristics of generators and receivers for use in balanced multipoint systems.

RTS - Acronym for Request To Send.

SCADA - Acronym for Supervisory Control and Data Acquisition.

SNMP (Simple Network Management Protocol) - A standard management protocol used to provide a common means of managing network devices.

Single mode fiber - An optical fiber that supports only one mode of light propagation above the cutoff wavelength.

Synchronous Transmission - Having a constant time interval between successive bits of data or information.

SONET - Acronym for Synchronous Optical NETwork, is a hierarchical standard for a high speed (45 Mbps to 2.4 Gbps) transport network.

Star - Network in which all terminals are connected through a single point or node, such as a star coupler.

T1 - Transmission rate standard for telephony or data communications circuits. T1 operates at 1.544 Mbps speed. Usually this circuit is subdivided into many 64 Kb channels.

TCP/IP - Acronym for Transmission Control Protocol/Internet Protocol.

Time Division Multiplexing - A type of multiplexer that allocates a defined amount of backbone bandwidth for each connected device.

Time Slot - Unit of backbone bandwidth allocated for each port.

Token Ring - A LAN topology where a control packet or token is passed from station to station in sequential order. The stations wishing to access must wait for the token before transmitting data, in the token ring the next logical station is also the next physical station.

Virtual Path - A software-controlled point-to-point connection between two devices or segments.

Wide Area Network (WAN) - A computer network interconnected over distances beyond a city or metropolitan area.

802.3 - Commonly referred to as Ethernet. It is a local area network protocol that operates at 10Mbps.

802.5 - Commonly referred to as Token Ring. Operates at either 4 or 16Mbps.


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© 2008, TC Communications, Inc.  All rights reserved.
17881 Cartwright Road - Irvine, CA 92614

电话
:(949)852-1972, 服务热线:(800)569-4736
传真:(949)852-1948, 企业邮箱: info@tccomm.com

最新更新日期: 09/02/2008

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