Services and Support

 


Customer Service

TC Communications is committed to forming long term relationships with its customers. As evidence of this commitment, it offers a wide range of services including:
  • Technical Support
  • Applications Support
  • Product Training
  • Troubleshooting
  • Installation Assistance

Call 949-852-1973, 7:00 a.m. to 5:00 p.m. (PST) M - F, for Customer Service.


Technical Support

Available in English, Spanish or Mandarin, TC offers comprehensive technical support from its corporate headquarters in Irvine, California.  Technical support includes assistance with planning, installation & troubleshooting issues.  If a troubleshooting situation arises, TC will make every effort, including providing advance product replacement, to keep a customer's network in full operation.

How to Order

TC Communications products are available through the main office and a wide variety of distributors, resellers and manufacturer's representatives throughout the United States and world. Countries with TC Sales Representatives include Australia, Canada, China, Finland, France, Germany, Japan, Mexico, New Zealand, Poland, South America, South Korea, Sweden and the United Kingdom.

Contact:
Tel: (949)852-1972, Fax: (949)852-1948
Sales: (800)569-4736 (domestic),
Email: sales@tccomm.com

[Return to Top]


Warranty

All TC Communications products shipped after January 1, 2002 come with a 5-year warranty. Products shipped prior to January 1, 2002 come with a two-year warranty.

Download warranty statement in PDF format: Warranty Statement


About TC Communications

    

About TC Communications

Read company "Capabilities" brochure: Why TC Communications?

Overview
Since its inception in 1992, TC Communications has focused on designing and manufacturing the most versatile and reliable fiber optic communication products possible to meet the rigorous requirements of industrial, military, government and commercial customers all over the world.

A decade and one-half later, more than 10,000 satisfied customers are true testaments to the outstanding performance of TC Communications as one of the world’s leading fiber optic communication equipment manufacturers.

After several relocations due to continuous growth, TC Communications moved into its current 50,000 square-foot corporate headquarters in Irvine, California in November 2006. This facility features a massive production and test area, including a spacious walk-in climatic chamber.

One hundred percent of TC’s products are cycled and tested live in this environmental chamber to insure that components are functioning normally before shipment. We at TC Communications truly believe in the adage of “One more hour of thorough factory testing translates into years of problem-free operation in the field.”

TC Communications remains as a privately held company in order to exercise the following Visions & Missions autonomously:

Vision
        Strive Hard to become the Most Reliable Designer & Manufacturer for Optical Communication Equipment

Missions
        · Excel Through Continuous Improvement
        · Compete Through Best Price Performance Value
        · Treasure Partnership through Commitment & Execution & Quality


Technological Evolution
With extensive analogue and digital design capabilities in TDM and IP technologies, TC Communications’ product lines cover the entire spectrum of the fiber optic communications. These products address a wide range of user needs, from simple 1-channel fiber optic modems for various Serial, Ethernet or Voice interfaces, to the most sophisticated multi-channel, Dual Master, Self-Healing, Redundant fiber ring multiplexers; and, the latest flagship product family, the JumboSwitch series, an Industrial Hardened Gigabit Ethernet Modular Switch.

The JumboSwitch product family possesses the capability to connect all popular interfaces used in today’s automation communication networks, with easily managed add-drop capabilities onto a redundant fiber optic Gigabit Ethernet backbone. You will find it to be the most simple and graceful solution currently available to solve the complex communication problems network design engineers face today. (Please visit www.JumboSwitch.com for more information).

After years of improvements, TC Communications now features more than 50 different industrial hardened fiber optic communication products deployed successfully through out the world. These products offer customers a wide selection of fiber optic solutions and can be categorized into the following lines.

        · Fiber Optic Ethernet Switches & Media Converters
        · Fiber Optic Modems & Multiplexers
        · Fast Recovery Self Healing Redundant Fiber Optic Multiplexers/Switches
        · Telephone/Leased Line/Intercom Extenders
        · Various Mode Converters from Low to High Bit Rates
        · Industrial Gigabit Ethernet Modular Switch Series


Markets
TC Communications’ products have been installed and commissioned worldwide, from the frigid northern regions of Canada to the searing heat of the Arabian deserts and southern-most provinces in South Africa, in the following arenas:

        · Utilities, Refineries & Water Treatment Plants
        · Transportation (Railroads, DOT’s, Bridges, etc.)
        · Telecoms & Service Providers
        · Aerospace, Government & Military Bases
        · College & University Campuses

Quality
TC is committed to designing and manufacturing high quality products. As evidence of this commitment, TC is certified to ISO 9001:2000. Its Engineering and Production departments feature extensive on-site testing equipment to verify that all products exceed pertinent industry and environmental specifications.

All TC products are designed with the user in mind; that is, easy installation, self-testing, low power consumption, low component counts, long MTBF’s and replaceable EPROM’s for changing or upgrading.

Every TC product passes through “live operating temperature” testing (unlike randomly selected products for statistical sampling) before it is shipped. Each unit is connected to an operating BER tester to ensure error-free operation while the temperature chamber cycles from -40ºC to 80ºC during the 24-hour testing period.

Read company "Capabilities" brochure: Why TC Communications?
 

[Return to Top]


Frequently Asked Questions

Question: Does TC Communications offer Single Mode devices?
Answer: Yes. TC Communications offers a single mode version of every product.

Question: What type or size of fiber optic cable do I need?
Answer: TC Communications' products work with all types and sizes of fiber optic cable. Because the type and size of fiber optic cable can affect transmission distances, it is a good idea to verify the type and size of your fiber optic cable BEFORE ordering a connectivity device.

Question: If I need a special product, can TC Communications build me something special?
Answer: The answer is frequently "yes." In many situations, TC can modify connectors, increase loss budgets, etc. to meet a customer's needs. Each situation must be individually examined. The feasibility of customizing an order often depends on the amount of Engineering time required and the size of the order.

Question: Does TC offer conformal coating?
Answer: Yes.  Conformal coating, a protective silicone elastoplastic coating, is typically applied to the surface of the printed circuit board (PCB).  It protects the circuitry from a variety of potentially hostile elements including dust, corrosion, humidity, mold, etc.

Question: What does Loss Budget mean?
Answer: For a given fiber optic device, this is the difference between launch power and receiver sensitivity.

Question: What type of fiber optic connectors should I use?
Answer: ST connectors are most commonly used for communications applications.

Question: What type of information does TC Communications need to verify that that a customer is ordering the right type of equipment for their application?
Answer: There are 13 basic questions that typically need to be answered:

(1) What is the system topology? (e.g. point-to-point, bus/string, ring, self-healing ring...)

(2) What type of TC Communications device do you think you need (e.g. modem, multiplexer, converter, transceiver...)

(3) What type of fiber optic cable are you going to use? (e.g. multimode 850nm, 1300nm; single mode 1300nm, 1550nm...)

(4) What type of fiber optic connector are you using (e.g. ST, FC, SC, SMA...)

(5) How many fibers are between devices? (e.g. One - Simplex Transmission; One - Duplex Transmission; Two - Duplex Transmission; Three/RGB...)

(6) What is the distance between the devices you are connecting? (e.g. 2 kilometers, 20 kilometers...)

(7) What type of Electrical Interface are you using? (e.g RS-232, RS-366, RS-422, RS-449, RS-485 2-wire or 4-wire, RS-530, V.35, T1, E1, AUI, UTP/10BaseT, BNC/10Base2, Audio - 600 ohm, Video...)

(8) What clock type are you using? (e.g. Asynchronous; Synchronous - Internal or External Clock...)

(9) What Control Signals do you need? (e.g. RTS, CTS, DSR, DTR, CD...)

(10) What is your device type? (e.g. DTE or DCE)

(11) What is the transmission rate do you require? (e.g. 19.2 Kbps, 56 Kbps, 1.544 Mbps...)

(12) What fiber optic loss budget do you require? (total of connector loss & attenuation plus safety margin [3dB] for a given fiber optic link). Typical loss budget for a device would be 17dB, 20dB, 25dB...)

(13) What type of power source do you require? (e.g. 12VDC, 24VDC, -48VDC, 115VAC, 230 VAC...)

[Return to Top]


Glossary

ANSI - (American National Standard Institute). Voluntary U.S. industry association organized to develop standards.

ANSI X3T9 - Commonly referred to as FDDI. A local area network protocol that operates at 100Mbps.

Asynchronous - Having a variable time interval between successive data or information in the form of characters, operations, events. Transmission in which the data or information is individually synchronized or timed usually by start and stop bits (S/S).

ATM - Acronym for Asynchronous Transfer Mode, a high performance networking technology based on the switching of fixed length, 53 byte cells. ATM switching supports the switching of voice, video, and data; also supports isochronous communication.

Attenuation - A general term describing the loss of power between two points, measured in decibels per kilometer (dB/km) at a specified wavelength (nm).

Backbone Network - A main or high speed transmission facility or medium usually designed to connect lower speed channels or clusters of terminals. May describe common carrier main transmission path.

Bandwidth - A range of frequencies available for signaling; the differences between the highest and lowest frequencies of a band are expressed in (Hz).

BPV - Acronym for Bi-Polar Violation.

Bridge - A device used to connect two separate LANs or used to divide a large LAN into smaller LANs. Each LAN acts as its own LAN, but uses a bridge device to communicate from one LAN to another.

B-ISDN (Broadband ISDN) - A network standard from the CCITT and ANSI committee. It supports voice, data and video in the same network.

Bus - Path or channel, usually electrical, with one or more conductors, where all devices are able to receive all transmissions at the same time.

CCITT - Acronym for Consultative Committee, International Telephone and Telegraph. An international standards body responsible for setting international communications standards that allow interoperability among telephony and data communications equipment.

CD (DCD) - Acronym for Carrier Detect (Detect Carrier Detect).

CDDI - The use of unshielded or shielded twisted pair cable to transmit the FDDI signal.

CO (Central Office) - The local telephone company switch that terminates subscribers’ lines for switching and connecting to the public network.

CSMA/CD (Carrier Sense Multiple Access with Collision Detection) - Access protocol for Ethernet.

Counter-Rotating Ring - Aka. Self-Healing Ring; has two physical transmission lines or rings with transmitting and receiving signals in each ring traveling in opposite directions. If the line or a device along the ring fails, the ring re-anneals by bypassing the device and or line and forms with the other ring to form a new single ring.

Crosstalk - The unwanted transfer of energy from the disturbing circuit to another called the disturbed circuit. Usually from an adjacent analog channel.

CSU - Acronym for Channel Service Unit, a device furnished as an integral part of a digital access line where a user wishes to supply the bipolar signals. It provides the network with protection against user side electrical anomalies such as surges, and provides the user with network clocking.

CTS - Acronym for Clear To Send.

DCE - Acronym for Data Communication Equipment, aka. Data Circuit-Terminating Equipment.

DCR - Acronym for Data Communication Ready.

Dispersion - The spreading of light pulses that takes place in multimode fiber optic transmission. Dispersion limits the potential transmission distance because the spread out light pulses reach the destination at different times making the signal unreadable.

DS1 - Digital Signal, Level 1 is the North American data rate used for T1 carriers. It operates at 1.544Mbps and supports 24 phone lines.

DS2 - Digital Signal, Level 2 is the North American data rate used for T2 carriers. It operates at 6.312 Mbps and supports four T1 lines or 96 phone calls

DS3 - Digital signal, Level 3 is the North American data rate used for T3 carriers. It operates at 44.736 Mbps and supports 28 T1 lines.

DSU - Acronym for Data Service Unit, a DCE used with digital communications circuits to provide digital data services interface. Located on the users premises, the DSU interfaces directly with the DTE, and provides loop equalization, remote and local test capabilities, and the logic and timing necessary to provide a standard EIA/TIA or CCITT interface. Converts signals between those used at the DTE's serial interface and bipolar signals used on the digital network. Also Network Terminal Unit (NTU).

DTE - Acronym for Data Terminating or Data Terminal Equipment.

DTR - Acronym for Data Terminal Ready.

E1 - The European standard for high speed, point to point transmission operating at 2.048 Mbps and defines 64 Kbps sub-channels.

EIA - Acronym for Electronic Industries Association. EIA, a standards body, has a set of standards which includes data communications and interface standards among others.

EMI - Acronym for Electro-Magnetic Interference.

Ethernet - Product name for one of the first popular LAN technologies, later standardized as IEEE 802.3.

FEP - Stands for Front End Processor. It is an IBM communication controller that routes traffic to and from cluster controllers.

Fiber Optic Cable - Thin filaments of glass or other transparent material sheathed in an insulator through which a light beam may be transmitted for long distances by means of multiple internal reflections. A waveguide used to transmit digital information.

FDDI - Acronym for Fiber Distributed Data Interface, is a shared medium, ring topology LAN that operates at 100 Mbps. It is ANSI standard X3T9.5, using fiber optic cable as the medium.

Flow Control - A method for a receiver to control the information flow from a transmitter. It eliminates data overflow at the receiver.

FPGA - Acronym for Field Programmable Gate Array.

Full Duplex - A communication method where both ends can transmit and receive simultaneously.

Half Duplex - A communication method where one end transmits while the other end receives, then reverses the process.

Hub - A device for local area networks (LANs) that is used to interconnect multiple devices over an internal bus.

Jitter - Aka. phase jitter, caused by power line harmonics and perceived in the form of minor phase
changes.

LAN - A local area network is a group of PCs connected over a common medium within a building.

MAC - (Medium Access Control) - A designated hardware address for each device on a LAN or MAN. This address is burnt into The network interface card (NIC) by its manufacturer.

MAN - A metropolitan area network is a group of PCs connected over a common medium within a campus environment or the same city.

Multi-Drop Line - Aka. Multipoint Line, a data link supporting multiple DTE connections, usually with one DTE controlling the link by polling the other DTEs for input and addressing output to the other DTEs. Utilizing frequency division or statistical MUX, a multipoint line can support multiple independent point-to-point channels.

Multimode fiber - An optical fiber that supports more than one propagating mode of light propagation.

Multiplexer - Aka. or Multiplexor or Mux,. A device using several communications channels at the same time, transmits and receives messages and controls communications lines, may be a microprocessor.

NA - Acronym for Numerical Aperture.

Node - A network-connected device, such as a server or PC.

OC1 - Optical Carrier Signal Level 1 refers to SONET data transmission at 51.840Mbps.

OC3 - Acronym for Optical Carrier 3, a transmission rate standard for fiber optic telephony or data communications circuits. OC3 operates at 155 Mbps speed and is part of the SONET hierarchy.

OC12 - Optical Carrier Signal Level 12 refers to SONET data transmission at 622.080Mbps.

Order Wire - Voice channel used to communicate between two locations.

OSI - (Open Data Interconnection Reference Model) - This is the International Standards Organization (ISO) model of how data communications systems can be interconnected. Communication is partitioned into seven function layers. Each layer builds on the services provided by those under it.

Packet - A grouping of data, usually consisting of data and an address header prior to being sent over a network.

PBX - Acronym for Private Branch Exchange, is a small private version of a phone company's larger central switching office.

PCM - Acronym for Pulse-Coded Modulation, a means of converting analog to digital form.

Point-of Presence (POP) - The physical access location within a specific location of the long distance or common carrier.

Polling - The method used for terminal to controller communications. The controller systematically asks for each terminal if it needs to transmit to the controller.

Protocol - A set of rules for data communication. All devices communicating together must adhere to the same rules.

RING - Path or channel; usually electrical, where devices along the path receive transmissions sequentially
from one device to the next along the ring.

Router - Similar to a bridge but provides more complex and flexible networking support. It usually also supports WANs.

RS-232 - An interface used between DTE and DCE employing serial binary data interchange, defined by EIA, aka. EIA-232. Similar to standard V.24 of CCITT.

RS-422 - Standard defined by EIA, aka. EIA-422. Deals with the electrical characteristics of balanced voltage digital interface circuits. Similar to standard V.11 of CCITT.

RS-423 - Standard defined by EIA, aka. EIA 423. Deals with electrical characteristics of unbalanced voltage digital interface circuits. Similar to standard V.10 of CCITT.

RS-449 - Standard defined by EIA, aka. EIA-449. Deals with general-purpose 37- and 9-position interface for data terminal equipment and data circuit-terminating equipment employing serial binary data interchange.

RS-485 - Standard defined by EIA, aka. EIA-485. Standard for electrical characteristics of generators and receivers for use in balanced multipoint systems.

RTS - Acronym for Request To Send.

SCADA - Acronym for Supervisory Control and Data Acquisition.

SNMP (Simple Network Management Protocol) - A standard management protocol used to provide a common means of managing network devices.

Single mode fiber - An optical fiber that supports only one mode of light propagation above the cutoff wavelength.

Synchronous Transmission - Having a constant time interval between successive bits of data or information.

SONET - Acronym for Synchronous Optical NETwork, is a hierarchical standard for a high speed (45 Mbps to 2.4 Gbps) transport network.

Star - Network in which all terminals are connected through a single point or node, such as a star coupler.

T1 - Transmission rate standard for telephony or data communications circuits. T1 operates at 1.544 Mbps speed. Usually this circuit is subdivided into many 64 Kb channels.

TCP/IP - Acronym for Transmission Control Protocol/Internet Protocol.

Time Division Multiplexing - A type of multiplexer that allocates a defined amount of backbone bandwidth for each connected device.

Time Slot - Unit of backbone bandwidth allocated for each port.

Token Ring - A LAN topology where a control packet or token is passed from station to station in sequential order. The stations wishing to access must wait for the token before transmitting data, in the token ring the next logical station is also the next physical station.

Virtual Path - A software-controlled point-to-point connection between two devices or segments.

Wide Area Network (WAN) - A computer network interconnected over distances beyond a city or metropolitan area.

802.3 - Commonly referred to as Ethernet. It is a local area network protocol that operates at 10Mbps.

802.5 - Commonly referred to as Token Ring. Operates at either 4 or 16Mbps.


Information Request Form

Select the items that apply, and then let us know how to contact you.

Send product literature      Model:  
Have a salesperson contact me

      Name: 
     Title: 
   Company: 
   Address: 
    E-mail: 
     Phone: 
       FAX: 
  Comments: 


© 2009, TC Communications, Inc.  All rights reserved.
17881 Cartwright Road - Irvine, CA 92614
Tel:(949)852-1972, Sales:(800)569-4736
Fax:(949)852-1948, Email: info@tccomm.com

Page Last Updated: 04/02/2009

PDF® is a trademark of Adobe Corporation