Technical Support
Available in English, Spanish or
Mandarin, TC offers comprehensive technical support from its
corporate headquarters in Irvine, California. Technical
support includes assistance with planning, installation &
troubleshooting
issues. If a troubleshooting situation arises, TC will make
every effort, including providing advance product replacement, to keep a customer's
network in full operation.
How to Order
TC Communications products are
available through the main office and a wide variety of distributors,
resellers and manufacturer's representatives throughout the United
States and world. Countries with TC Sales Representatives include
Australia, Canada, China, Finland, France, Germany, Japan, Mexico, New
Zealand, Poland, South America, South Korea, Sweden and the United
Kingdom.
Contact:
Tel: (949)852-1972, Fax: (949)852-1948
Sales: (800)569-4736 (domestic), Email:
sales@tccomm.com
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Warranty
All TC Communications
products shipped after January 1, 2002 come with a
5-year warranty. Products shipped prior to January 1,
2002 come with a two-year warranty.
Download warranty
statement in PDF format:
Warranty
Statement

| About
TC Communications

About
TC Communications
Read company
"Capabilities" brochure:
Why TC Communications?

Overview
Since its inception in 1992, TC Communications
has focused on designing and manufacturing the
most versatile and reliable fiber optic
communication products possible to meet the
rigorous requirements of industrial, military,
government and commercial customers all over the
world.
A decade and one-half later, more than 10,000
satisfied customers are true testaments to the
outstanding performance of TC Communications as
one of the world’s leading fiber optic
communication equipment manufacturers.
After several relocations due to continuous
growth, TC Communications moved into its current
50,000 square-foot corporate headquarters in
Irvine, California in November 2006. This
facility features a massive production and test
area, including a spacious walk-in climatic
chamber.
One hundred percent of TC’s products are cycled
and tested live in this environmental chamber to
insure that components are functioning normally
before shipment. We at TC Communications truly
believe in the adage of “One more hour of
thorough factory testing translates into years
of problem-free operation in the field.”
TC Communications remains as a privately held
company in order to exercise the following
Visions & Missions autonomously:
Vision
Strive Hard to become the Most
Reliable Designer & Manufacturer for Optical
Communication Equipment
Missions
· Excel Through Continuous
Improvement
· Compete Through Best Price
Performance Value
· Treasure Partnership through
Commitment & Execution & Quality
Technological Evolution
With extensive analogue and digital design
capabilities in TDM and IP technologies, TC
Communications’ product lines cover the entire
spectrum of the fiber optic communications.
These products address a wide range of user
needs, from simple 1-channel fiber optic modems
for various Serial, Ethernet or Voice
interfaces, to the most sophisticated
multi-channel, Dual Master, Self-Healing,
Redundant fiber ring multiplexers; and, the
latest flagship product family, the JumboSwitch
series, an Industrial Hardened Gigabit Ethernet
Modular Switch.
The JumboSwitch product family possesses the
capability to connect all popular interfaces
used in today’s automation communication
networks, with easily managed add-drop
capabilities onto a redundant fiber optic
Gigabit Ethernet backbone. You will find it to
be the most simple and graceful solution
currently available to solve the complex
communication problems network design engineers
face today. (Please visit
www.JumboSwitch.com
for more information).
After years of improvements, TC Communications
now features more than 50 different industrial
hardened fiber optic communication products
deployed successfully through out the world.
These products offer customers a wide selection
of fiber optic solutions and can be categorized
into the following lines.
· Fiber Optic Ethernet Switches &
Media Converters
· Fiber Optic Modems & Multiplexers
· Fast Recovery Self Healing
Redundant Fiber Optic Multiplexers/Switches
· Telephone/Leased Line/Intercom
Extenders
· Various Mode Converters from Low to
High Bit Rates
· Industrial Gigabit Ethernet Modular
Switch Series
Markets
TC Communications’ products have been installed
and commissioned worldwide, from the frigid
northern regions of Canada to the searing heat
of the Arabian deserts and southern-most
provinces in South Africa, in the following
arenas:
· Utilities, Refineries & Water
Treatment Plants
· Transportation (Railroads, DOT’s,
Bridges, etc.)
· Telecoms & Service Providers
· Aerospace, Government & Military
Bases
· College & University Campuses
Quality
TC is committed to designing and manufacturing
high quality products. As evidence of this
commitment, TC is certified to ISO 9001:2000.
Its Engineering and Production departments
feature extensive on-site testing equipment to
verify that all products exceed pertinent
industry and environmental specifications.
All TC products are designed with the user in
mind; that is, easy installation, self-testing,
low power consumption, low component counts,
long MTBF’s and replaceable EPROM’s for changing
or upgrading.
Every TC product passes through “live operating
temperature” testing (unlike randomly selected
products for statistical sampling) before it is
shipped. Each unit is connected to an operating
BER tester to ensure error-free operation while
the temperature chamber cycles from -40ºC to
80ºC during the 24-hour testing period.
Read company
"Capabilities" brochure:
Why TC Communications?

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Frequently
Asked Questions
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Question:
Does TC Communications offer Single Mode devices?
Answer:
Yes. TC Communications
offers a single mode version of every product.
Question:
What type or size of fiber optic
cable do I need?
Answer:
TC Communications'
products work with all types and sizes of fiber optic cable.
Because the type and size of fiber optic cable can affect
transmission distances, it is a good idea to verify the type
and size of your fiber optic cable BEFORE ordering a
connectivity device.
Question:
If I need a special product, can
TC Communications build me something special?
Answer:
The answer is frequently
"yes." In many situations, TC can modify connectors,
increase loss budgets, etc. to meet a customer's needs. Each
situation must be individually examined. The feasibility of
customizing an order often depends on the amount of
Engineering time required and the size of the order.
Question:
Does TC offer conformal coating?
Answer:
Yes. Conformal coating, a protective silicone
elastoplastic coating, is typically applied to the surface
of the printed circuit board (PCB). It protects the
circuitry from a variety of potentially hostile elements
including dust, corrosion, humidity, mold, etc.
Question:
What does Loss Budget mean?
Answer: For a given fiber
optic device, this is the difference between launch power and
receiver sensitivity.
Question:
What type of fiber optic
connectors should I use?
Answer: ST connectors are
most commonly used for communications applications.
Question:
What type of information does TC
Communications need to verify that that a customer is ordering
the right type of equipment for their application?
Answer: There are 13 basic
questions that typically need to be answered:
(1) What is the system
topology? (e.g. point-to-point, bus/string, ring, self-healing
ring...)
(2) What type of TC
Communications device do you think you need (e.g. modem,
multiplexer, converter, transceiver...)
(3) What type of fiber optic
cable are you going to use? (e.g. multimode 850nm, 1300nm;
single mode 1300nm, 1550nm...)
(4) What type of fiber optic
connector are you using (e.g. ST, FC, SC, SMA...)
(5) How many fibers are between
devices? (e.g. One - Simplex Transmission; One - Duplex
Transmission; Two - Duplex Transmission; Three/RGB...)
(6) What is the distance
between the devices you are connecting? (e.g. 2 kilometers, 20
kilometers...)
(7) What type of Electrical
Interface are you using? (e.g RS-232, RS-366, RS-422, RS-449,
RS-485 2-wire or 4-wire, RS-530, V.35, T1, E1, AUI, UTP/10BaseT,
BNC/10Base2, Audio - 600 ohm, Video...)
(8) What clock type are you
using? (e.g. Asynchronous; Synchronous - Internal or External
Clock...)
(9) What Control Signals do you
need? (e.g. RTS, CTS, DSR, DTR, CD...)
(10) What is your device type?
(e.g. DTE or DCE)
(11) What is the transmission
rate do you require? (e.g. 19.2 Kbps, 56 Kbps, 1.544 Mbps...)
(12) What fiber optic loss
budget do you require? (total of connector loss &
attenuation plus safety margin [3dB] for a given fiber optic
link). Typical loss budget for a device would be 17dB, 20dB,
25dB...)
(13) What type of power source
do you require? (e.g. 12VDC, 24VDC, -48VDC, 115VAC, 230 VAC...)
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Glossary
ANSI - (American
National Standard Institute). Voluntary U.S. industry
association organized to develop standards.
ANSI X3T9 - Commonly referred to as FDDI. A local area
network protocol that operates at 100Mbps.
Asynchronous - Having a variable time interval between
successive data or information in the form of characters,
operations, events. Transmission in which the data or
information is individually synchronized or timed usually by
start and stop bits (S/S).
ATM - Acronym for Asynchronous Transfer Mode, a high
performance networking technology based on the switching of
fixed length, 53 byte cells. ATM switching supports the
switching of voice, video, and data; also supports isochronous
communication.
Attenuation - A general term describing the loss of
power between two points, measured in decibels per kilometer
(dB/km) at a specified wavelength (nm).
Backbone Network - A main or high speed transmission
facility or medium usually designed to connect lower speed
channels or clusters of terminals. May describe common carrier
main transmission path.
Bandwidth - A range of frequencies available for
signaling; the differences between the highest and lowest
frequencies of a band are expressed in (Hz).
BPV - Acronym for Bi-Polar Violation.
Bridge - A device used to connect two separate LANs or
used to divide a large LAN into smaller LANs. Each LAN acts as
its own LAN, but uses a bridge device to communicate from one
LAN to another.
B-ISDN (Broadband ISDN) - A network standard from the
CCITT and ANSI committee. It supports voice, data and video in
the same network.
Bus - Path or channel, usually electrical, with one or
more conductors, where all devices are able to receive all
transmissions at the same time.
CCITT - Acronym for Consultative Committee,
International Telephone and Telegraph. An international
standards body responsible for setting international
communications standards that allow interoperability among
telephony and data communications equipment.
CD (DCD) - Acronym for Carrier Detect (Detect Carrier
Detect).
CDDI - The use of unshielded or shielded twisted pair
cable to transmit the FDDI signal.
CO (Central Office) - The local telephone company
switch that terminates subscribers’ lines for switching and
connecting to the public network.
CSMA/CD (Carrier Sense Multiple Access with Collision
Detection) - Access protocol for Ethernet.
Counter-Rotating Ring - Aka. Self-Healing Ring; has two
physical transmission lines or rings with transmitting and
receiving signals in each ring traveling in opposite
directions. If the line or a device along the ring fails, the
ring re-anneals by bypassing the device and or line and forms
with the other ring to form a new single ring.
Crosstalk - The unwanted transfer of energy from the
disturbing circuit to another called the disturbed circuit.
Usually from an adjacent analog channel.
CSU - Acronym for Channel Service Unit, a device
furnished as an integral part of a digital access line where a
user wishes to supply the bipolar signals. It provides the
network with protection against user side electrical anomalies
such as surges, and provides the user with network clocking.
CTS - Acronym for Clear To Send.
DCE - Acronym for Data Communication Equipment, aka.
Data Circuit-Terminating Equipment.
DCR - Acronym for Data Communication Ready.
Dispersion - The spreading of light pulses that takes
place in multimode fiber optic transmission. Dispersion limits
the potential transmission distance because the spread out
light pulses reach the destination at different times making
the signal unreadable.
DS1 - Digital Signal, Level 1 is the North American
data rate used for T1 carriers. It operates at 1.544Mbps and
supports 24 phone lines.
DS2 - Digital Signal, Level 2 is the North American
data rate used for T2 carriers. It operates at 6.312 Mbps and
supports four T1 lines or 96 phone calls
DS3 - Digital signal, Level 3 is the North American
data rate used for T3 carriers. It operates at 44.736 Mbps and
supports 28 T1 lines.
DSU - Acronym for Data Service Unit, a DCE used with
digital communications circuits to provide digital data
services interface. Located on the users premises, the DSU
interfaces directly with the DTE, and provides loop
equalization, remote and local test capabilities, and the
logic and timing necessary to provide a standard EIA/TIA or
CCITT interface. Converts signals between those used at the
DTE's serial interface and bipolar signals used on the digital
network. Also Network Terminal Unit (NTU).
DTE - Acronym for Data Terminating or Data Terminal
Equipment.
DTR - Acronym for Data Terminal Ready.
E1 - The European standard for high speed, point to
point transmission operating at 2.048 Mbps and defines 64 Kbps
sub-channels.
EIA - Acronym for Electronic Industries Association.
EIA, a standards body, has a set of standards which includes
data communications and interface standards among others.
EMI - Acronym for Electro-Magnetic Interference.
Ethernet - Product name for one of the first popular
LAN technologies, later standardized as IEEE 802.3.
FEP - Stands for Front End Processor. It is an IBM
communication controller that routes traffic to and from
cluster controllers.
Fiber Optic Cable - Thin filaments of glass or other
transparent material sheathed in an insulator through which a
light beam may be transmitted for long distances by means of
multiple internal reflections. A waveguide used to transmit
digital information.
FDDI - Acronym for Fiber Distributed Data Interface, is
a shared medium, ring topology LAN that operates at 100 Mbps.
It is ANSI standard X3T9.5, using fiber optic cable as the
medium.
Flow Control - A method for a receiver to control the
information flow from a transmitter. It eliminates data
overflow at the receiver.
FPGA - Acronym for Field Programmable Gate Array.
Full Duplex - A communication method where both ends
can transmit and receive simultaneously.
Half Duplex - A communication method where one end
transmits while the other end receives, then reverses the
process.
Hub - A device for local area networks (LANs) that is
used to interconnect multiple devices over an internal bus.
Jitter - Aka. phase jitter, caused by power line
harmonics and perceived in the form of minor phase
changes.
LAN - A local area network is a group of PCs connected
over a common medium within a building.
MAC - (Medium Access Control) - A designated hardware
address for each device on a LAN or MAN. This address is burnt
into The network interface card (NIC) by its manufacturer.
MAN - A metropolitan area network is a group of PCs
connected over a common medium within a campus environment or
the same city.
Multi-Drop Line - Aka. Multipoint Line, a data link
supporting multiple DTE connections, usually with one DTE
controlling the link by polling the other DTEs for input and
addressing output to the other DTEs. Utilizing frequency
division or statistical MUX, a multipoint line can support
multiple independent point-to-point channels.
Multimode fiber - An optical fiber that supports more
than one propagating mode of light propagation.
Multiplexer - Aka. or Multiplexor or Mux,. A device
using several communications channels at the same time,
transmits and receives messages and controls communications
lines, may be a microprocessor.
NA - Acronym for Numerical Aperture.
Node - A network-connected device, such as a server or
PC.
OC1 - Optical Carrier Signal Level 1 refers to SONET
data transmission at 51.840Mbps.
OC3 - Acronym for Optical Carrier 3, a transmission
rate standard for fiber optic telephony or data communications
circuits. OC3 operates at 155 Mbps speed and is part of the
SONET hierarchy.
OC12 - Optical Carrier Signal Level 12 refers to SONET
data transmission at 622.080Mbps.
Order Wire - Voice channel used to communicate between
two locations.
OSI - (Open Data Interconnection Reference Model) -
This is the International Standards Organization (ISO) model
of how data communications systems can be interconnected.
Communication is partitioned into seven function layers. Each
layer builds on the services provided by those under it.
Packet - A grouping of data, usually consisting of data
and an address header prior to being sent over a network.
PBX - Acronym for Private Branch Exchange, is a small
private version of a phone company's larger central switching
office.
PCM - Acronym for Pulse-Coded Modulation, a means of
converting analog to digital form.
Point-of Presence (POP) - The physical access location
within a specific location of the long distance or common
carrier.
Polling - The method used for terminal to controller
communications. The controller systematically asks for each
terminal if it needs to transmit to the controller.
Protocol - A set of rules for data communication. All
devices communicating together must adhere to the same rules.
RING - Path or channel; usually electrical, where
devices along the path receive transmissions sequentially
from one device to the next along the ring.
Router - Similar to a bridge but provides more complex
and flexible networking support. It usually also supports WANs.
RS-232 - An interface used between DTE and DCE
employing serial binary data interchange, defined by EIA, aka.
EIA-232. Similar to standard V.24 of CCITT.
RS-422 - Standard defined by EIA, aka. EIA-422. Deals
with the electrical characteristics of balanced voltage
digital interface circuits. Similar to standard V.11 of CCITT.
RS-423 - Standard defined by EIA, aka. EIA 423. Deals
with electrical characteristics of unbalanced voltage digital
interface circuits. Similar to standard V.10 of CCITT.
RS-449 - Standard defined by EIA, aka. EIA-449. Deals
with general-purpose 37- and 9-position interface for data
terminal equipment and data circuit-terminating equipment
employing serial binary data interchange.
RS-485 - Standard defined by EIA, aka. EIA-485.
Standard for electrical characteristics of generators and
receivers for use in balanced multipoint systems.
RTS - Acronym for Request To Send.
SCADA - Acronym for Supervisory Control and Data
Acquisition.
SNMP (Simple Network Management Protocol) - A standard
management protocol used to provide a common means of managing
network devices.
Single mode fiber - An optical fiber that supports only
one mode of light propagation above the cutoff wavelength.
Synchronous Transmission - Having a constant time
interval between successive bits of data or information.
SONET - Acronym for Synchronous Optical NETwork, is a
hierarchical standard for a high speed (45 Mbps to 2.4 Gbps)
transport network.
Star - Network in which all terminals are connected
through a single point or node, such as a star coupler.
T1 - Transmission rate standard for telephony or data
communications circuits. T1 operates at 1.544 Mbps speed.
Usually this circuit is subdivided into many 64 Kb channels.
TCP/IP - Acronym for Transmission Control
Protocol/Internet Protocol.
Time Division Multiplexing - A type of multiplexer that
allocates a defined amount of backbone bandwidth for each
connected device.
Time Slot - Unit of backbone bandwidth allocated for
each port.
Token Ring - A LAN topology where a control packet or
token is passed from station to station in sequential order.
The stations wishing to access must wait for the token before
transmitting data, in the token ring the next logical station
is also the next physical station.
Virtual Path - A software-controlled point-to-point
connection between two devices or segments.
Wide Area Network (WAN) - A computer network
interconnected over distances beyond a city or metropolitan
area.
802.3 - Commonly referred to as Ethernet. It is a local
area network protocol that operates at 10Mbps.
802.5 - Commonly referred to as Token Ring. Operates at
either 4 or 16Mbps.
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